At Workshop Tool Shop, we understand that professional tradespeople need reliable tools delivered on time and a straightforward returns process when needed. Our policies are designed with the same precision as your workshop tools.

Shipping Information

Order Processing

We process all orders within 1-2 business days of receiving your payment. You’ll receive a confirmation email with tracking information once your order ships.

Shipping Methods

We offer two shipping options to meet your needs:

  • Standard Shipping ($12.95): Shipped via DHL or FedEx with delivery in 10-15 business days after dispatch
  • Free Shipping: Available for orders over $50, shipped via EMS with delivery in 15-25 business days after dispatch
Professional Tip: For heavy equipment like cranes, chain blocks, or hoists, we recommend inspecting shipments upon delivery and noting any damage on the carrier’s receipt before signing.

International Shipping

We ship worldwide except to certain remote areas and parts of Asia. Customs fees may apply for international orders and are the customer’s responsibility.

Returns & Exchanges

We accept returns and exchanges within 15 days of receiving your order. To qualify:

  • Item must be unused and in original condition
  • Original packaging with all tags and accessories included
  • Proof of purchase required (order number or receipt)

Non-Returnable Items

For safety and hygiene reasons, these items cannot be returned:

  • Blade & Drill Bit Sharpeners (potential metal filing contamination)
  • Belt & Disc Sanders (if belts/discs have been used)
  • Bench Grinders & Linishers (with signs of wheel use)
  • Any assembled, installed, or used tool

Return Process

Step 1: Contact Our Support

Email [email protected] within 15 days with:

  • Subject: Return/Exchange Request – Order #[Your Number]
  • Body: Include product name, reason, and for exchanges, specify replacement

Step 2: Receive Authorization

We’ll email a Return Merchandise Authorization (RMA) number within 1-2 business days. Never ship without an RMA – we can’t process unauthorized returns.

Step 3: Package & Ship

Securely repackage with all accessories and clearly mark the RMA on the outside. Ship to:

Workshop Tool Shop Returns
4427 Kincheloe Road
Portland, US 97232
RMA: [Your Number]

Use a trackable service – you’re responsible until we receive it.

Step 4: Processing

We inspect returns within 3-5 business days and email you:

  • Refund approval notification
  • Exchange shipment update
  • Any issues found

Refund Information

Approved refunds process within 3-5 business days after inspection:

  • Credited to original payment method (credit card/PayPal)
  • Original shipping costs non-refundable (unless our error)
  • Return shipping is customer’s responsibility (unless our error)

Exchange Information

For approved exchanges:

  • We ship replacements after receiving/inspecting original items
  • Price differences will be adjusted (you’ll be invoiced or refunded)
  • Standard shipping rates apply unless exchange is due to our error

Damaged or Incorrect Items

If you receive damaged or wrong items:

  1. Do not use the item
  2. Take photos of the issue
  3. Contact us immediately at [email protected] with order number and photos

We’ll arrange replacement/refund and cover all shipping costs.

Contact Us

Questions about shipping or returns?

Our team of former tradespeople understands your needs – we’re committed to making shipping and returns as efficient as your workshop operations.